Tag Archives: customer service

How to Effect Change

by Jennifer Haynie @JenniferHaynie1 It happened again. I needed to get into my phone company's main e-mail account to make a change.  Now my phone company is an interesting place for e-mail accounts. It’s possible to have multiple ones with multiple passwords and multiple domain names, including my official e-mail account that I never, ever ...continue reading

The Ultimate Customer Service Experience

It all started out innocently enough.  It was Monday night.  I had plenty of time before Dancing with the Stars (yes, I like to watch that show) to pay bills and get our financial house in order.  I sorted everything out.  Bills in one pile.  Stuff to file in another.  Receipts to enter into my ...continue reading