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  • What It Takes: Curiosity

    “Curiosity killed the cat.”  We’ve all heard that expression before because this trait in our feline friends can lead them straight into trouble.  It’s almost like curiosity drives them t

  • The Ultimate Customer Service Experience

    It all started out innocently enough.  It was Monday night.  I had plenty of time before Dancing with the Stars (yes, I like to watch that show) to pay bills and get our financial house in order.

  • What It Takes: Patience

    Patience. We need it badly, but it’s in short supply in today’s world. What with on-demand this and that, fast food restaurants, and instant messaging, we find ourselves snapping our fingers at

  • What I Learned from Watching Ants Devour a Cockroach

    Many years ago when I lived in Atlanta, one of my coworkers and I became good friends. Our offices were located in a classic 80’s office building. It had one story. Covered breezeways joined the

  • What It Takes: Courage

    Courage.  When first spoken, that word generates a number of images in my mind and probably yours.  The first things I think of are our Special Operations soldiers, who routinely venture into sit