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What It Takes: Time
If you took a survey people what their most precious commodity was, you’d probably get a variety of answers. Money. Health. And time. Those hours in the day don’t cost us a thing. But
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What It Takes: Curiosity
“Curiosity killed the cat.” We’ve all heard that expression before because this trait in our feline friends can lead them straight into trouble. It’s almost like curiosity drives them t
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The Ultimate Customer Service Experience
It all started out innocently enough. It was Monday night. I had plenty of time before Dancing with the Stars (yes, I like to watch that show) to pay bills and get our financial house in order.
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What It Takes: Patience
Patience. We need it badly, but it’s in short supply in today’s world. What with on-demand this and that, fast food restaurants, and instant messaging, we find ourselves snapping our fingers at
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What I Learned from Watching Ants Devour a Cockroach
Many years ago when I lived in Atlanta, one of my coworkers and I became good friends. Our offices were located in a classic 80’s office building. It had one story. Covered breezeways joined the


